Pre-session procedures

1. In advance use the online Buddy Calendar to verify the session is booked on the appropriate date http://groups.msn.com/3LComputerClub/buddycalendar.msnw
2. Confirm the day before with admin. staff that you will be there.
   
3. Ensure arrival at least 10 - 15 minutes prior to appointed time to get organised.
   
4. Obtain booking file and keys to the lab and materials cupboard.
   
5. Switch on the computers and printers, ensuring they are functional and loaded with paper.
   
6. Lay out all necessary documents and handouts.
   
7. Check the Buddies file for any new instructions.
   
8. Put on buddy name badge.
   

Start of session

1. Introduce yourself and make the student feel at ease.
   
2. Find out the student's existing knowledge of computers - for example, using the mouse, owning a computer or having access?
   
3. As this is a basic session proceed with the BBC "Webwise" programme.
   

Student's Expectations
Check out the student's expectations by asking encouragingly what she/he hopes to gain. Common responses are as follows:

• how to send E-Mail.
  
• find websites of general interest.
  
• how to find the sites to book Flights or Holidays
  
• use Search Engines.
  
• compile a letter, print it, and create a folder and file.
  

Customising a session
Should they be knowledgeable on many of the basic aspects the session is "tailored" to their needs.

• If knowledgeable about how to send E-Mail, pass this section over.
  
• If unsure on the use of the mouse, then concentrate on the way to use it until reasonably confident
  
• Do not "slavishly" follow the Webwise Programme. Omit the parts that clearly are of no interest.
  
• Make it clear that to have a break half way through the session is good practice and can prevent possible muscular discomfort.
  
• Allow time for the student to complete the feedback form and purchase a book, if interested, and to ask any questions.
  
• Do they want a further session for which there is a charge?
  
• Ensure students are made aware of the current IT classes available in the Learning In Later Life daytime programme.
  
• Let students know about the Computer Club.
  

Follow-on sessions

1. Most of the above points apply.
   
2. The scanner and camera may have to be available, if so, connect and test.
   
3. Ask what the student is expecting from this session.
   · Word processing - In what depth?
   · Internet - What are their interests?
   · Digital photography/scanning - Is it for printing or sending E-Mails?
   
4. Let the student lead, but do not become totally side-tracked from what was requested when the
   booking was made.
   
5. Follow through the same procedures as previously described (feedback etc.)